Phone And Mail Scams

Phone And Mail Scams

Learn more about these recognizable scams.

Have questions?  Call 1-800-261-6888.

Phone Phishing

You receive a telephone call, or text message, from someone who says they are an employee of your bank and ask to confirm information on your account or to say your debit card was compromised or deactivated. This is a scam. Do not give your card number, personal information, PIN number out if you receive such a call. Your bank has no reason to ask you for information it already has in its records. Learn more about other Phishing scams here. 

Tech Support Scams

In this increasingly common scam, fraudsters get your name and personal information from public directories. With that, they give you a call to talk through technical “problems” they identified on your computers. They may use technical jargon to gain your trust and ask you to perform a series of tasks. Once they have gained your trust and you’re performing actions for them, they may gain remote access to your computer, access your credit card or financial information, install malware to steal confidential information or direct you to sites to have you enter your confidential information.

To avoid these scams, do not give control of your computer to someone who calls you to fix a problem. You should not provide financial or confidential information to these callers including social security numbers, credit card information, or passwords.

Learn more about tech support scams and how to respond if you’ve been scammed on the FTC’s website.


You receive a letter in the mail that says you are the lucky winner along with a check! You are instructed to call a number on the letter and are then instructed to deposit the check, keep an amount for yourself, and return the balance to pay for “taxes” or “fees”. Ask your bank for assistance before depositing such a check. Chances are the check is fake.

Advance Fee Fraud (419 Scams)

You receive mail or a fax notification that some long lost unknown relative has left you money, or you have just been given the opportunity of a lifetime as someone looking for a business partner is willing to let you have millions of dollars. Unfortunately, you have to send them money not just one time, but again and again without receiving any of the promised millions.

Fake Check

You receive an unsolicited check from an unknown party in the mail. Before you deposit it, ask your bank for assistance.

Mortgage Payment Enrollments

You receive a letter from the "Payment Enrollment Center" offering to establish bi-weekly payments for your Bank Mutual home loan. This solicitation is from a third party that charges a fee to make your mortgage payments for you. Your loan information was obtained directly from the Register of Deeds office, which is public information. Bank Mutual does not share your personal information with unaffiliated third party marketers.

Stranded Traveler Scam

A family member or friend emails to say they were robbed or hurt in a car wreck and need money immediately. Don't send money until you verify they are actually in trouble.

If you believe you were the victim of such a scam involving Bank Mutual:

Contact Bank Mutual Customer Care at 1-800-261-6888. Register your home and cell phone numbers with the Federal Do Not Call Registry at 1-888- 382-1222 and the Wisconsin Do Not Call Registry at 1-866-966-2255. For more information or to file a complaint, visit State of Wisconsin No Call website

For more information or to file a complaint if you believe you are the victim of mail theft, mail fraud, a false change of address or Identity Theft via mail fraud; see the U.S. Postal Inspection website