Protect yourself online from these threats.

Have questions?  Call 1-800-261-6888.


You receive an email that appears to come from a bank. The email will warn you of a serious problem. The email will encourage you to click on a link that directs you to a fake website. Then you will be asked for account or personal information.

Tech Support Scams

In this increasingly common scam, fraudsters get your name and personal information from public directories. With that, they give you a call to talk through technical “problems” they identified on your computers. They may use technical jargon to gain your trust and ask you to perform a series of tasks. Once they have gained your trust and you’re performing actions for them, they may gain remote access to your computer, access your credit card or financial information, install malware to steal confidential information or direct you to sites to have you enter your confidential information.

To avoid these scams, do not give control of your computer to someone who calls you to fix a problem. You should not provide financial or confidential information to these callers including social security numbers, credit card information, or passwords.

Learn more about tech support scams and how to respond if you’ve been scammed on the FTC’s website.

Keystroke Logging (Keylogging)

Keylogging is a method by which fraudsters record your actual keystrokes and mouse clicks. Keyloggers are “Trojan” software programs that target your computer’s operating system (Windows, Mac OS, etc.) and are “installed” via a virus. They can be particularly dangerous because the fraudster will capture your user ID and password, account number, Social Security Number, and anything else you type. If you are like most users and have the same ID and PIN/Password for many different online accounts, you will essentially grant the fraudster access to any company with whom you conduct business. After all, they’ve got your login credentials so they appear to be a valid user. Here are some ways you can prevent yourself from being a victim of keystroke logging:

  1. Use Anti-Virus Software. This is the single most important thing you can do to protect your computer from viruses. There are many on the market today – some cost money while others are free. If you opt to use a free version, make sure it is being offered by a reputable company and do research on the company and its product before installing.

  2. Keep your Operating System up-to-date with the latest security patches.


You are the lucky winner even though you never entered any lottery or sweepstakes. To claim your prize you are told to send in money first to pay taxes or something similar. After you send in your money, you never receive any winnings.

Work At Home Employment Opportunities

Fraudsters use legitimate job sites to search for victims. Such well-known sites such as have job postings for legitimate looking jobs. The applicant is asked for their resume, to write essays, and is even interviewed. Typically, the applicant is asked to open a new account, to have reliable transportation, and be near a Western Union location. Beware of job postings with these requirements. In a work at home scam you are sent money via check, wire or ACH and are instructed to return a portion back to your employer. Unfortunately, the check wire or ACH was sent fraudulently.


You receive notification that some long lost unknown relative has left you money, or, you have just been given the opportunity of a life time as someone looking for a business partner is willing to let you have millions of dollars. Unfortunately, you have to send them money not just one time, but again and again without receiving any of the promised millions.


In this common scenario, your perfect match asks you for assistance with a financial matter. They just want your bank and account information so you can help them deposit funds. They tell you to keep a small amount for your troubles and return the remainder to them. Then your bank calls to tell you the check he or she sent to you was returned. Now you owe your bank the money and your new found match no longer responds to your calls. Or, after romancing you for months, and a promise to marry you in the near future, they ask you to help them with paying a bill, making a down payment on your engagement ring or house purchase. For this purchase, they instruct you to wire funds to another unknown third party. Stop! Please ask your banker for assistance before proceeding with any such request.

Hard To Find Purchases

Be wary of non-local sellers of hard to find items that require payment by MoneyGram or Western Union. Always use a credit card online for purchases. Otherwise, once you send that money it’s gone, and your hard to find item may never arrive.

If you believe you are the victim of an online fraud scam:

  1. Contact Bank Mutual Customer Care for assistance at 1-800-261-6888.

  2. File a police report.

  3. File a complaint at the Internet Crime Complaint Center.

  4. File a complaint at, ICPEN's online complaint site.

International Consumer Protection and Enforcement Network (ICPEN) is an international network of consumer protection authorities that aims to protect consumers from fraudulent, deceptive, and unfair commercial practices around the world by sharing information about cross-border issues and encouraging global cooperation among law enforcement agencies. ICPEN’s updated website, which includes a mobile-friendly version, provides consumers with information on how to avoid scams and shop safely online. The site also includes information about how consumers can find help and file a complaint in cross-border disputes.