ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS


You may have questions as you learn more about our new online banking system.Take a look at our FAQs here or call us at 1-800-261-6888 or message us with additional questions.


At Bank Mutual, we are always looking for ways to help our customers improve their financial lives and achieve their financial milestones. Providing our valued customers with a first-class, easy-to-use, more robust online banking solution will put you in control of your financial goals. With new features like personal money management tools, Bank Mutual is pleased to offer a more secure, interactive and convenient way to manage your money 24/7 from anywhere in the world!

Your new online banking hasthe same familiar opening screen, but when you enter the site you will see many new and improved features. Overall, the new system has even better security, a cleaner updated look, an easy single-screen review of your electronic statements, personal financial management tools and so much more!

The “Sign In to Online Banking” box will continue to remain on the home page when we change over to the new system. Once the new system is live, the first time (and only the first time) you sign in, you will click the “REGISTER” button and follow the secure registration process. The one-time registration process will require you to have some specific information, such as your account number. You will then be asked security questions to confirm your identity, and choose your own custom security questions for future logins.

Your User ID will remain the same. On May 8 when you log in for the first time, you will be able to use the same password. However, you will be prompted immediately to change your password as well as establishing security questions. For more information on password requirements, please refer to our one-time registration process guide.

To reset your password for Online Banking, please call Customer Care at 1-800-261- 6888 option 2.

You will be prompted to change your password. New passwords must:

  1. Not be a previously used password

  2. Be 8-32 characters

  3. Include upper and lower case letters

  4. Include at least one number

  5. Include at least one special character `”-‘,#@:?!()$\

 

Your account security and the safety of your personal financial information is crucial. The first time you use the new online banking system, we will confirm you are indeed our customer, and that you own the account you are trying to access. Keeping your accounts, and your personal information secure is our highest priority.

Online Banking is compatible with a variety of web browsers. View a list of web browsers that are supported with Online Banking.

To find out your current web browser and version, please consult your browser’s "Help" section.

f you have any transfers scheduled for May 3 or on a later date, these will need to be re-established after the online banking upgrade on May 8. Any transfers scheduled through May 2 will be processed.

When the online banking system is upgraded, External Account Transfer profiles and activity will not convert. You can re-establish these transfers by:

  1. Click on the “TRANSFERS” screen

  2. Click on the “EXTERNAL ACCOUNT TRANSFERS” link

  3. Set up transfers

 

Beginning May 3, and until the new system is live on May 8, Popmoney will not be available. As of May 3, any pending or future-dated Popmoney transactions will be canceled. When the new system goes live on May 8, you will need to reenroll in Popmoney and reschedule your future transactions.

Re-establish your Popmoney transactions by:

  1. Log into Online Banking

  2. Click the PAY PEOPLE link on the Online Banking homepage

  3. Follow on-screen instructions to set up Popmoney

 

As always, the Bank Mutual team stands ready to assist you! Contact us online, by phone, or in person at any bank office so we can help you.
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