Mortgage Servicing

Mortgage Servicing


expertise when you need it, even after closing.

Throughout the term of your loan, Bank Mutual’s local mortgage servicing team is here to answer your questions about a variety of topics, including:

  • Mortgage Assistance

  • Escrow

  • Property Tax schedules

What to do if you find a mistake on your statement:

If you think there is an error on your statement, write us at this address:

Bank Mutual
PO Box 245034
Milwaukee, WI 53224

Please provide us with the following information:

  • Account information: Your name and account number

  • Dollar amount: The dollar amount of the suspected error

  • Description of the problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.

Our mortgage loan customer service is here to answer your questions. Contact our local team at 414-354-1500, ext 6202 or if you:

  • Have questions about your mortgage loan account or mortgage loan billing statement

  • Wish to establish, change, or cancel your automatic payment for your mortgage loan

  • Wish to pay off your mortgage loan or have questions about the payoff

Don't know where to turn?

If you're struggling to pay your mortgage, we understand and want to help. People fall on hard times and sometimes it can become financially challenging to keep up with everything. Our local mortgage team will work to help our valued customers.

Contact us if you need mortgage assistance. We will respond within three business

Other resources

  • Find HUD approved counselors


    • Homeowners HOPETM Hotline - 888-995-HOPE

    • This hotline is staffed by HUD-approved credit counselors who can guide you through possible options.

The Bank Mutual Mortgage Servicing team can help answer your escrow questions. Give us a call at (414) 354-1500, extension 6200 or email us at for information regarding: 

  • Your Annual Escrow Statement 

  • Your Private Mortgage Insurance (PMI)

  • Your Property Tax, home insurance, or flood insurance escrow*

*Please note that early release checks for Wisconsin Property Taxes are mailed by December 20 each year.

If you have received a home insurance loss check made payable to you and Bank Mutual, download the Homeowners Insurance Loss Information packet.


The 1st installment is due January 31.  Failure to pay at least the first installment of a property tax bill by January 31 makes the total tax bill due and payable, and subject to interest and penalties.  Subsequent installment due dates vary by taxing authority.


  • 1st installment is due May 15

  • 2nd installment is due October 15


  • Summer taxes are due September 15

  • Winter taxes are due December 15


Cook County:

  • 1st installment is due in early March

  • 2nd installment is due in early August (varies)

All other counties:

  • 1st installment is due June 1 or as provided in county ordinance or resolution

  • Subsequent installments are due September 1 or as provided in county ordinance or resolution