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CyberSecurity awareness is extremely important. Bank Mutual wants you and your family to stay safe and more secure online and protect your information. These are reminders and actionable tips you can put to use right away. We cover the most practical and important things you can do to minimize your exposure. Share them with family and friends and let’s all stay safe out there!

Whenever possible, use the chip reader instead of the magnetic strip reader at the payment terminal so your credit card information cannot be compromised by a simple magnetic card skimmer or by malware installed on the point-of-sale (PoS) terminal. The chip on your credit card is called an EMV chip. This chip generates a single-use code after authenticating with the payment terminal, instead of a magnetic strip, which simply holds all credit card account information unencrypted on the strip.

The big push for EMV was caused by massive PoS data breaches in which credit card information was stolen from payment terminals, which stored the credit card data unencrypted in memory while processing. This allowed malware on the PoS to steal all credit card accounts that used the payment terminals which were infected.

Much like using a debit card at a payment terminal, you may soon need to enter a personal identification number (PIN) for your chip transactions with your chip-enabled credit cards. This is where the term “chip and PIN” comes from, and it has been rolled out fully in Europe and Canada. This will help reduce the ability of a thief to use your credit card at EMV-enabled terminals without knowledge of your PIN. But for now, most United States card issuers are accepting chip and signature for payment authorization.

Mobile electronic payment solutions have gained popularity and merchant support over the past few years. Mobile phone apps like Apple Pay, Android Pay, Visa Checkout, Mastercard Paypass, and Samsung Pay are designed to help you stop carrying around all of your payment and loyalty cards. This convenience is not without its own security concerns; before using these apps you should get to know the technology.

Card Information Storage

The primary concern is the storage of your payment card information. Visa Checkout and Mastercard Paypass both store actual card information on your phone within the apps. While these apps use “industry standard encryption,” the apps and the encryption used are not excluded from being cracked in the future, and this would allow your credit card information to be used anywhere else. This method is akin to storing your credit card information in an encrypted file on your phone.

There is a way to avoid these inevitable vulnerabilities: Manipulate the payment information when in the app. Samsung Pay generates one-time-use payment numbers to be stored on the device over time and does not save the actual account information. This helps limit your credit card information from being stolen and used indefinitely. In August 2016, Samsung Pay’s “tokenization” method was found to be predictable, though, which means that if one token credit card number was intercepted, future token credit card numbers could be guessed and used from a different device. In addition, Samsung Pay is available only on Samsung cell phone models S6 and up.

Android Pay uses a tokenization process generated on Google’s end, like Samsung Pay does, but requires additional device security, which requires a pin, pattern, or password-secured lock screen. Android Pay is available on nearly all Android phones.

Apple Pay has enhanced this tokenization method. At the point of transaction, Apple Pay generates the one-time credit card number on the device’s specialized payment chip. This is the only time a usable credit card number is generated. All transactions need to originate from and be approved by human input from the phone that created the number. Apple Pay is available only on iPhone models 6 and up.

Card Information Communication

All of the apps above use the same radio technology to communicate the payment information: Near field communication (NFC). NFC requires the radio chip on the phone to be within two centimeters of the payment terminal’s radio chip. This significantly reduces the area for communication interception, but relying solely on proximity is not enough to ensure your credit card information is safe. While compatibility is an advantage for all your favorite retailers, it means that the credit card information can be intercepted if the attacker has an NFC radio close enough.

Samsung Pay additionally has the ability to emulate the magnetic field produced when swiping your credit card, making nearly all credit card readers compatible. In August 2016, Samsung Pay was shown to be vulnerable to this type of attack by a security researcher, who was able “skim” the magnetic field similar to how a physical magnetic skimmer works. Using the captured token credit card number, he was able to guess and use remaining tokenized credit card numbers from a separate device.


Generally, all of these mobile electronic payment apps have one flaw in common: When you put all of your credit cards on your phone, you run the risk of compromising all cards when the app is compromised. Overall, Apple Pay appears to be the most secure all around, but is available only on the newest Apple devices. Android Pay comes in a close second for security and has a larger install base with lower barrier to entry because it is available on almost all Android devices. Ultimately, these are relatively immature platforms with new and unknown attack vectors. Expect to hear more about vulnerabilities in these payment apps as security research and popularity increase. As always, make sure to keep your apps up to date.

When shopping or paying a bill online, you’re likely using encryption. Encryption turns the data you transmit into indecipherable text that can be read only by the right key. Secure electronic communication should be for information that you want to be received and understood by only your intended recipient(s). Secure electronic communications cover email, chat/text messaging on phone and computers, phone calls, and accessing of websites or other Internet-connected devices. The primary concerns for interception of your communications are at transmission, with stored communications on a central server, and with stored communications on sender and recipient devices. If the communication is in clear text, there is an opportunity for the communication to be intercepted.

Clear Text

At its most basic, email uses simple mail transfer protocol (SMTP). SMTP is used by Web mail services like Gmail, Yahoo!, and In most cases, email is sent in clear text (i.e., information is sent as-is, rendering it readable without a key of some sort), stored on a server, then sent when the recipient is next available. For many Web mail clients, some security features are available, but none are guaranteed to be secure because there is nothing forcing the recipient to abide by the request to send or receive the information securely.

When using a Web browser to connect to a website with the prefix HTTP, you are connecting with the possibility that someone can access the information you send to or receive from the website (i.e., your communication with the website is in the clear [clear text]). When the website is HTTPS, the primary portion of the Web page is secure (although cookies, pictures, and ad space on the website may not be secure).

Short message service (SMS) text messaging is usually protected only by the communication network protocol itself (e.g., GSM providers like AT&T and T-Mobile, CDMA providers like Sprint and Verizon). (GSM and CDMA networks have been cracked over the past few years using technology-spoofed cell stations like law enforcement uses routinely in the United States for various purposes, usually not for eavesdropping, but they are technically capable of doing so.) The network protocol is designed to encrypt communications to avoid easy eavesdropping using radio scanners. Much like email, SMS text messages are stored by the provider and forwarded when the recipient is next available.

Cell phone calls are also protected only by the communication network protocol. Cell phone conversations are not usually stored by the network provider (in the United States, as far as we know; this varies widely from country to country).

The past year has seen a surge in use of secure chat programs. However, many popular online messaging services tend to lack security controls when using default settings. Like some of the electronic communication methods above, most Internet messaging programs store messages before sending. Internet messaging programs usually transmit the data via HTTPS.

End-to-End Encryption

End-to-end encryption means you and your recipient have agreed on a way to encrypt or decrypt your message before sending and after receiving communications.

One method for this kind of communication is PGP/OpenPGP. PGP means “pretty good privacy,” and OpenPGP is the open-source implementation. This method requires you and the recipient to exchange security keys ahead of time to ensure the identity of the sender and receiver. It can be used for sending any electronic communication because you are securing it without the need to trust your Web mail’s security upon your access and upon it sending. Since your email is not inherently secure at rest, you should NOT store sensitive information like passwords in it.

Internet messaging programs that offer end-to-end encryption include Whatsapp and Signal in the United States and Telegram overseas. A few other Internet messaging programs offer end-to-end encryption but tend to have a smaller user base. Most of these2 are implemented using a form of public key encryption like PGP. These services tend to be tied to one device to because the key creation is tied to the device itself.

Secure calling can be accomplished using the same technology as the messaging apps above and are often a feature of the app. Notably, Signal offers free, easy, secure calling.

Secure Sending

Internal email (e.g., Gmail to Gmail or yourdomain to yourdomain) communication is considered “secure” because it’s only ever sent within its private network (or from server to server within). Many providers’ and corporate environments’ email servers will first attempt to connect to other email servers on the Internet using a secure protocol like SSL. However, the recipient or relay server must accept these types of connections. If it can’t connect using SSL, the email server will often use clear text protocol, which means your data is no longer secure. When communicating with your bank, look for a secure messaging login on their website.

What can you do?

  • Do NOT store sensitive data like passwords in your email.

  • Do NOT send sensitive information via email unless it is either secure sending or secure at rest.

  • Use clear text email only for communications that you are okay with having a man in the middle of the communication transmission reading your message while it gets sent to your intended recipient.

  • Make sure you are using HTTPS when accessing your Web mail (or any other sensitive information on the Internet; simply don’t use the site in sensitive data access cases if the site doesn’t have HTTPS).

  • Store passwords securely. Sixteen-character passwords ARE possible to remember. We suggest using passphrases AND a password manager like KeePass.

  • Use Signal for Android/Signal for iOS for secure chat and phone calls.

  • Protect your email account! It is likely the most important Internet username and password you have. All of your other accounts on all of the other sites likely are using your email address for alerts and password resets. If your email account is compromised, not only do attackers have a history of your communication, but they can access your other online accounts! Make your password long and strong, and use two-factor authentication—it’s worth it!

  • Learn more about PGP for Windows, for Mac, and at

In the past we have been conditioned to ignore requests that involve sending money to a foreign diplomat in order to receive a large inheritance from a relative we never knew (because they never really existed). As our world becomes more complex with new technology and more efficient ways of getting things done, so do scams like these. Now the scammers are saying they represent the IRS, technical support, or even distant relatives.

While most of these requests are trusted because they appear legitimate on the surface, it is important to make sure of this. Most often these requests would be made to you by a method other than the telephone. Some of these requests, such as requests for technical support, would be made by you rather than others.

What can you do?

  • Establish another method of contact (cell phone number, alternate email address, etc.,) that is not publicly available.

  • Check your computer and mobile devices regularly for malware.

  • Check for suspicious charges to your credit card. Question charges that do not correspond to products or services you purchased.

  • Don’t trust caller ID or email addresses. These can be spoofed, so it is important to have another way to verify. Callbacks are appropriate if you have a number for contacting them that was not provided to you from the scammer.

If you believe that you have been contacted by one of these scammers, or if you have been a victim of this type of scam, reporting it to agencies such as the FTC or calling 1.877.FTC.HELPCall: 1.877.FTC.HELP will allow you to provide information to protect against future attacks on you and others.

Many doors have many locks. Think of the door with many different types of locks. If one is good, more is better. The same should be said of the keys that we apply to the digital things we want to protect. The first level of authentication, providing that you have the right to access a file such as a tax return, picture, or document, is your password. A password is something you know, which grants you access to whatever you protect with your password. But sometimes passwords can be taken or guessed. If you want to increase the level of protection on sensitive items such as email, online banking, password managers, and any other application, there is a second layer of protection you can add. This is referred to as multifactor authentication.

Multifactor authentication allows many layers of security to protect sensitive information. Think of a safe in your house. You have to be able to unlock the door, know the location of the safe, then have the key or combination to access the safe. This puts many obstacles in the way of someone who does not have permission to access your safe. And it combines different things that are needed to access the safe. Multifactor authentication works in the same fashion by combining the many different types of information that are needed to access a resource. The following are examples of types of authentication methods you can apply:

  • Something you know: A picture you remember, a password, a PIN

  • Something you have: An app on your smartphone, a device that you plug in, a token, etc.

  • Something you are: Fingerprints, speech, retina, etc.

The factor portion of multifactor authentication is an important piece of this equation. You create unauthorized access to what you want to protect when you take two elements (such as something you know and something you have) and require them both to access the information. This is referred to as two-factor authentication. The more you combine elements, the less likely it is that someone will be able to access information without your permission.

What can you do?

Check for websites that allow multifactor authentication, and enable this feature. A good amount of popular websites such as LinkedIn, Facebook, Google, Dropbox, and many more support at least two-factor authentication. Please visit for more information and a detailed list of websites that support this feature.

More current devices are allowing users to register fingerprints as a “something you are” method of authentication. In most cases this also requires a password that is needed if the device is restarted. Keep in mind that a fingerprint can be combined with a PIN or password for increased security.

In our current living environment, smartphones are at our side all day. Many applications can produce a one-time password or PIN to access websites and unlock applications (such as password managers). One of the most popular applications is Authy, which is available from the Apple and Android stores; others exist. Google and Microsoft both have their own apps available. Check with the sites and apps you are enabling two-factor authentication on to see what they support or recommend.

You’re browsing the Internet, and all of a sudden a warning is displayed. It may tell you that you need to contact technical support at the number provided, or it may inform you that your information is encrypted and direct you to pay to unlock it. These types of threats, referred to as ransomware, are one of the increasing threats to personal information. An April 2016 article from the FBI affirms the rise of ransomware and identifies no signs of slowing.

What can you do?

To protect against ransomware attacks, it is important to be curious when warnings come across a website or email. Similar to handling phishing attacks, you should reach out to the source directly instead of using the information listed in the alert. Here are some additional tips to make part of your regular routine:

  • Back up your important information regularly. In addition, this information should be taken offline upon completion in order to prevent ransomware making its way to your backups. This should occur on a schedule so you can ensure you have the most recent information backed up.

  • If you don’t trust the source, verify it. If you want to check a link for potentially suspicious behavior, you can use a website like to check for potential malicious content. Another recommendation is to use a browser add-on, such as Web of Trust, which provides a color-coded ring next to websites to show their potential risk and reputation.

  • Keep your operating system and programs up to date. Attackers are known to prey on security flaws in older applications, such as Oracle Java, that are used on websites. Make sure to disable these if they are not in use, or keep them updated.

  • When it comes to ransomware, never give in to the demands of the attacker. Even if your files are unlocked by paying the ransom, the likelihood of you being a victim increases because you have let the attackers know that you are willing to pay. This can lead to future targeted attacks.

    Many coffee shops, airports, hotels, printing/shipping companies, and libraries have computers and Wi-Fi for public or guest use. Certainly, these can come in handy when your computer battery is dead or you are on a road trip and didn’t bring your laptop or you have a bad cell signal.

    Whatever the reason, if you find yourself thinking about using a public computer and/or connections, you may want to think again. Some public computers/networks may not have protections like antivirus software and firewalls. But even more important, you don’t know what was installed prior to your session on the computer. There is no lack of opportunity to install key loggers, remote access, or other monitoring tools on public computers, so when unsuspecting persons use the computer and log in to their email, Facebook, or banking sites, the credentials are harvested without any indication. Be careful when using public Wi-Fi; this is an opportunity for man-in-the-middle attacks, whereby your traffic could be captured, snooped, replayed, etc. (even if you use SSL/TLS to connect to the site).

    It is also important to understand what you are agreeing to when you sign up to use a free service or publicly available computer or connection. Almost every service or software you will ever use is accompanied by an end user license agreement.

    What can you do?

    Avoid using public computers if at all possible. Though some are managed better than others, you just don’t know the real state of that particular computer, nor do you know how well it is protected. You may want to think twice about even printing documents. If the document has sensitive information, is the hotel computer or printing/shipping computer the best one to use? Keep in mind that even loading a document on a computer and printing it can leave copies of that document on the computer, the print server, and the printer itself. So it’s better to be safe than sorry and avoid using public computers!

    If you need a network connection, use a VPN to connect back to the office first or back to your home. There are providers that offer VPN services for this exact reason. Don’t forget to vet the VPN provider, and know how it works and what they promise to do or not do.

    An end user agreement (EUA) is a binding legal document between you and the service provider. This agreement explains your rights and obligations as the user of the product(s), although typically it focuses more on the rights of the provider. The “end user” is either you or your organization. Be cautious of what you are agreeing to. Before you click “agree,” you should read the agreement carefully to see whether (1) your personal data is sold to third parties for advertising or telemarketing, (2) your data will become the property of the provider, and (3) you can even delete it. When you agree and use free services provided by Facebook, Google, and countless others, understand that your data is the actual payment for the services rendered; they own it.

    What can you do?

    When signing up for any service, see how they protect your data and what they can and will do with it. Services that are free and offer “good deals” are usually the ones that are most interested in the data you enter and your usage data. Today it’s incredibly difficult to avoid these types of services. Most important, know what your personal data requirements are and the requirements of your company (if for company use) and verify that the service can meet those standards. It takes careful reading and understanding of the EUA to do so, and even services that have fees will limit the control and rights of the user. Everything costs something, and the adage, “You get what you pay for,” almost always applies. Read and know your EUAs!

    Email has become a part of daily life for most, but what many people don’t know is how easily email can be taken over by hackers. Chain email messages are digital contents that are sent through email networks. A chain message, or chain email, is defined as any message sent to one or more people that asks the recipient to forward it to multiple others and contains some promise of reward for forwarding it or threat of punishment for not. Other chain messages may include a “survey,” a list of questions intended for a recipient to answer and send back. This survey may seem harmless and fun, when actually you’ve just provided answers to most or all of your security questions that a malicious actor can now use to gain access to your accounts.

    Why do people start off a chain email?

    • To see how far a letter will go

    • To harass another person (include an email address and ask everyone to send mail)

    • To damage a person’s or organization’s reputation

    • To trick people into revealing their credentials

    • To trick people into sharing answers to common security questions

    • To trick people into sending money to the fraudster

    What can you do?

    • Educate your kids so they recognize messages that are over-the-top or unbelievable.

    • Don’t worry about messages with scary subjects—for example, “If you don’t get this to 10 more people, you will die in two days”; these are hoaxes.

    • Delete any chain email messages you receive; do not forward them to anyone.

    • If you know the person who sent you the mail, you can respond to the sender with a request to not be included in the future.

    • Block or mark as junk email addresses that send unwanted emails.


    Everyone can play a part in maintaining a safer world. You can help reduce response time or prevent an attack from happening altogether just by saying something.

    What can you do?

    If something seems weird about an email or someone seems out of place, say something. Be vigilant. For example, if you receive an email that asks you to download a patch or new software, notify someone in your IT department or your security officer. The same goes for physical security. If someone is loitering by a locked door or digging through a dumpster, contact your security officer. Whether it’s on your computer or around the office, if you see something that isn’t right, say something.

    Don’t be afraid to “stop, challenge, and authenticate.” Stopping someone can be as simple as saying, “Hi! Can I help you?” The next step is to find out if the person should be there or not. If you don’t feel comfortable, ask someone who works there what he/she thinks. Finally, ensure the person is who he/she says and involve the security officer when appropriate. It’s better to engage someone who does belong than to ignore someone who doesn’t.

    In the end, trust your gut. If you see something that doesn’t seem right, it probably isn’t! Say something!

    While it’s impossible to predict when your hardware will fail, it’s safe to assume that it will. What would happen if your phone and computer were caught in a fire? Would you still have access to your pictures? How much work would you lose? The best time to implement a backup strategy is before you need it.

    What can you do?

    The standard backup strategy is 3-2-1. That means three copies of all important files, on two different mediums (hard drives and DVDs, for example), and one copy off site. This can be implemented fairly easily by keeping important data in a designated folder on your computer. Once a week, copy that folder to a thumb drive and burn a DVD with anything new. Send the thumb drive to a friend or family member, preferably one who lives far away from you.

    Encrypt your backups to ensure only you have access to your confidential information. (If using an online service like Google DriveTM, Dropbox, or OneDrive®, ensure that only you have access to your confidential information.)

    Backing up your data is also a great way to defend yourself from ransomware attacks, which are attacks that encrypt the files on your computer and require you to make a payment to obtain the private key to decrypt them. If you have your data backed up to an external device or cloud storage, it is easy to simply wipe your hard drive and restore your backed up data to the drive.

    The Internet is a wonderful place for kids to learn, play, and discover, but it can also be a dangerous place if not used properly and under supervision. As parents, we must teach our kids how to safely use the Internet and how to be good online citizens.

    What can you do?

    • Talk to your child about the potential dangers online.

    • Spend time online together to teach your kids appropriate online behavior. Pay attention to the sites they use, and show interest in their online communities and friends.

    • Explain the implications of their online choices. Information that is shared, including pictures, emails, and videos, can be easily be distributed to others and remain permanently online. Things that could damage their reputation, friendships, or future opportunities should not be shared online.

    • Protect your children from cyberbullying by limiting where and what they can post about themselves and family. Teach them how to respond if they witness or are a victim to cyberbullying. Visit for more information.

    • Keep the computer in a common area, not in individual bedrooms, where you can watch and monitor use. This isn’t about trust; it is about protection and open communication.

    • Be aware of all the ways kids connect to the Internet. Phones, tablets, gaming systems, and even TVs have become connected; teach your kids how to use each of these devices safely.

    • Set up a separate account on your computer for your children to use that does not have administrator control if possible. This will prevent software programs, including malicious software/malware, from being downloaded without the administrator password. Do not share this password with your kids.

    • Utilize parental controls on all Internet-enabled devices to filter, monitor, and block inappropriate activity. gives an overview of the different types of parental controls. Most Internet service providers (ISP) have tools to help you manage your children’s online experience, including blocking inappropriate websites and providing enhanced security features (e.g., pop-up blockers). There is also third-party software available that will allow you to more closely monitor and control children’s online activity and notify you when a violation occurs.

    • Review the privacy settings on social networks, cell phones, and other social tools your children use and decide together on which settings provide the appropriate amount of protection.

    • Stay current with the technology your children use. The online world is constantly changing. It is important to understand the technology your children are using and the potential dangers that may be introduced. Be involved!

    • Know who to contact in an emergency.

    • If you know of a child in immediate risk or danger, call law enforcement immediately. Report instances of online child exploitation to the National Center for Missing & Exploited Children’s cyber tip line. Reports may be made 24 hours a day, 7 days a week at or by calling 1.800.843.5678.

    To avoid being a target of opportunity for identity theft, of snoopy nation states, and/or of snoopy economic competition, follow some basic rules of thumb to protect you while abroad.1

    What can you do?

    Whether it’s for ease of travel, keeping your travel on schedule, or keeping sensitive data out of a government or your competition’s hands, the best thing you can do is to limit sensitive corporate information, unpublished research, patient health data, and personally identifiable data on your devices:

    • Do not travel with any data that cannot be recovered, such as your lifetime research endeavors, if your computer is lost or stolen.

    • Install full-disk encryption on laptops and mobile devices.

    • If traveling for business or a conference, travel with only the materials needed for a presentation in an encrypted device; otherwise, use your company’s/university’s remote online storage to retrieve the materials via a VPN once you arrive at your destination. For ease and security, consider keeping your data only on a company/university server and accessing it only through a secure connection.

    • If traveling for business or a conference, consider a company/university-owned “loaner” cell phone, laptop, and/or tablet to limit the loss of both corporate and personal data if the device is lost, stolen, or confiscated by officials or thieves.

    • If traveling for business or a conference, search for or contact your company’s/university’s travel liaison for travel guidelines and tips.

    • Perform a full device backup and secure it with a strong password. Store it in a secure location while you are away.

    • Inform banks and credit card companies of travel plans including dates, locations, and any special instructions. International transactions are typically flagged as fraud, and purchases may be delayed or your card may be cancelled without advance travel notice.

    • Consider using virtual credit card numbers that offer one-time use and are disposable yet will display on your credit card bill.

    • Pack only essential ID, credit, and debit cards. Leave the others in a secure location.

    • Update data protection software such as operating systems, anti-malware, antivirus, security patches, and others prior to departure.

    • Use the U.S. State Department website to prepare for your trip and familiarize yourself with the country you are travelling.2

    • Configure automatic wipe settings for passcode entry failures, and use at least an eight-digit, unique, non-dictionary word, complex password (longer if supported).3

    • NEVER let your devices leave your side. This includes NEVER leaving your devices in your hotel room.

    • You have no reasonable expectation of privacy in some countries. Phone calls, electronic communications, and even hotel rooms may be monitored as a standard practice. Sensitive or confidential conversations, transactions, or data transfers should be kept to a minimum until you return home.4

    • Be cautious of unsolicited requests and questions about your business, research, personal life, or other sensitive information. It is advisable to not speak about or comment on the status of research and development being conducted by others at the institution. Defer questions to those individuals directly.

    • Avoid political conversations or offering political opinions while in foreign countries, whether in person, on the phone, or online.

    • Turn off geo-tagging in your camera app and on Facebook, Twitter, and any other social media and public Internet-related sites.

    • Use safe ATMs in public areas during daylight. Cover PIN entry and cash output as much as possible. Even then, check for anything on the ATM that looks obviously out of place or fake; skimmers and readers are easily installed, even in public places.

    • Use trusted VPN connections as much as possible. If you don’t have a VPN available, use HTTPS connections as much as possible. Use Private Internet Access VPN for personal use on PCs, iOS, Android, and Kindle. Use your company’s/university’s VPN for business.

    • Prepaid local phones limit costs by not working after exceeding a maximum number of minutes. They are cheaper for local calls and have better connectivity. Buying local SIMs, especially PAYG, adds a level of anonymity, which may be good for privacy/security.

    • Public kiosk computers should be avoided for anything that can be personally identifiable or otherwise sensitive or private, like logins, date of birth, credit card, social security number, electronic communication, etc.

    • Do not loan your device to anyone or attach unknown devices such as thumb drives. Thumb drives are notorious for computer infections.

    • Report lost or stolen devices as soon as possible to whomever it concerns. This might include your company, mobile provider, hotel, airline, insurance company, and/or local authorities. Local authorities have a better chance of finding stolen property if it is reported stolen as soon as you know it is missing.5

    When your journey is done…

    • Update device passwords.

    • Have all devices, media, and thumb drives reviewed for malware, unauthorized access, or other corruption. Do not connect them to a trusted network until you have tested them for malware. If a device is found to be compromised, reformat it and rebuild it from trusted sources/media, then restore data from backups performed before the trip.

    • Inform your bank or credit card companies of your return, and review your transactions.

    1At all national borders, including the U.S. border for U.S. citizens, your rights (including the fourth amendment) are subject to “reasonable” searches, including at international airports. Border agents can take your devices, clone them, and take steps to compel you for system passwords and encryption passwords. Identity theft is often a crime of opportunity. Don’t be a vacationer who presents a thief with that opportunity. Your personal information, credit and debit cards, driver’s license, passport, and other personal information are the criminal’s target.

    2Export control laws concerning sensitive equipment, software, and technology (including encryption, a/k/a The Wassenaar Arrangement) security testing/hacker tools are also forbidden and illegal in some countries. The Electronic Frontier Foundation published an article on the topic titled “Defending Privacy at the U.S. Border: A Guide for Travelers Carrying Digital Devices.”

    3Using numbers, symbols, and a mix of upper- and lowercase letters in your password makes it harder for someone to guess your password. For example, an eight-character password with numbers, symbols, and mixed-case letters is harder to guess because it has 30,000 times as many possible combinations than an eight-character password with only lowercase letters.

    4Be prepared to turn on and off devices, and present all removable media for customs officials. You may be asked to decrypt data for inspection at international borders. In some countries, withholding your password is a criminal offense.

    5The primary purpose of reporting, though, is for local crime statistics to drive increased policing in the area making it a safer place for you and anyone visiting in the future.

    Wi-Fi and Bluetooth wireless technologies are very useful, and they are often set up to connect seamlessly to other devices or networks with no input from the user. As you move from home to Starbucks, your network connection just works; or from a headset to your car, Bluetooth keeps your phone calls connected. What you may not realize is that these radio protocols are constantly announcing your presence, and they are capturing information about other wireless protocols around you. These protocols work by looking for “beacons” that match your saved connection profiles. All of this activity is happening constantly and is visible and trackable by anyone who is interested.

    What can you do?

    Turn off your Wi-Fi and Bluetooth if you aren’t actually using them. Disable “automatic” connections to your wireless profiles, and save only wireless profiles that you actually need to save. When you have Wi-Fi profiles saved on your device, your Wi-Fi radio is sending out requests for those profiles and essentially advertising what coffee you prefer, the hotels you’ve stayed at, where you work, airports you’ve visited, and the name of your network at home.

    If your mobile device or computer is set for “automatic” connections, anyone interested could say, “I’m that network,” and connect to your device, then wait for your network requests to pass through their hands. And for various smartphone applications, the combination of GPS, Bluetooth, and Wi-Fi offer great data sets for companies like Apple and Google to map out where you have been and what is around.

    So turn off the radios you aren’t actively using to ensure you are connecting to the network or device that you expect to. Doing so will decrease risk, increase privacy, and as an added bonus, improve battery life too.

    Just like individuals, organizations are creating a strong presence online. Whether it is Facebook, Amazon, eBay, or other online service, businesses are leveraging a lot of the same services that individuals use. If you’re like most people, you probably tie your accounts to your email for notifications, management, and the like. When your company is in need of one of those online services, it’s all too easy to leverage your personal account for business purposes.

    Privacy and risk are two very important issues that arise when personal and business accounts are connected. For privacy, the demarcation between your individual privacy versus company rights is blurred when accounts are comingled. From a risk standpoint, the amount of useful information to leverage for a targeted attack (against you or the company) can increase dramatically. The fallout from such an attack against a personal account tied to one at the office can have serious ramifications for your organization.

    A third issue tied to the first two is connecting with coworkers socially. Doing so creates added context about you for attackers, and it also gives your colleagues and your company an invited look into your personal online life.

    What can you do?

    The answer to this problem is simple, but implementation is more difficult. You need to clearly identify those sites, services, and applications that are for personal use versus business use. Where the services cross over, establish two separate accounts (e.g., create a second Facebook account for business purposes). This is an absolute must if you are managing or contributing to any online service on behalf of your organization. Also, think about what would happen if you left your organization or changed positions/duties within it. How would you hand off the account to your successor?

    When it comes to socially engaging online with coworkers, think carefully before you invite all of your coworkers to be your friends online. Consider exactly what information you want to share with them versus what you want to keep private.

    In the end, when faced with the temptation to combine personal and business accounts for social, managerial, or any other reasons, draw a clear line and keep them separate.

    Thousands of applications are downloaded each day for entertainment or to make our lives easier, but along with the fun and convenience offered by mobile devices comes increased risk for malware. Money isn’t just made from popular apps like Angry Birds. It is also lucrative to create malware disguised as legitimate applications to mislead users into allowing additional permissions that give access to accounts, storage, contacts, network communication, system tools, and settings. Some malicious applications are known to mimic banks, deceiving users into entering their financial information.

    Looking ahead, it’s only going to get worse as mobile devices become more affordable. Security software companies have already rolled out malware detection applications because of the amount of malicious software already discovered.

    What can you do?

    • Download applications from trusted sources such as Google Play Store for Android, Apple’s App Store for iOS, and Amazon App Store for Kindle.

    • For Android users, leave the checkmark unchecked for “allow installation of apps from unknown sources” in the security settings.

    • Read the ratings and reviews. People love voicing their opinions and frustrations, especially when money is involved.

    • Refrain from “rooting” or “jailbreaking” your mobile device, which grants administrative access and allows the installation of anything.


    Reality check: Your mobile device, in most cases, is just like your computer. You can access all the same information, store critical data, and conduct a significant portion of your business from it. Just like your computer, your mobile device can be exposed to vulnerabilities in poorly written software and holes in the operating system your device runs on. The same care and consideration that is used to safely run a computer should be used on mobile devices to keep them secure.

    What can you do?

    Keeping your software up to date on your phone or tablet is pretty straightforward. Your operating system and application providers are constantly identifying enhancements and fixes in their software and publishing updates. Applying these updates in a timely fashion removes the identified vulnerabilities and reduces the risk of someone, or something, taking over your device or accessing information that is private or confidential.

    It’s also important to know that vulnerability in an application can expose your whole device, not just the data stored in that application. Look for updates wherever you purchase apps on your devices. Most smartphones and tablets have an automatic update feature for apps. Make sure it’s turned on. If you are doing a major update to your operating system, it’s a good idea to do a backup first.

    Of course, if your employer manages your mobile device, you will have to consult with them on their policy for updating your device’s OS and applications.

    Criminals and hackers are always looking to exploit holes within software to gain access to your computing devices. One method they use is to look for vulnerabilities within software code to target their attacks. Once these vulnerabilities are discovered, software providers rewrite or update their software code to “patch” the holes so they cannot be exploited. In fact, in 2015 Microsoft released 135 security bulletins about patch vulnerabilities discovered in its software. So far in 2016, Microsoft has already published 103 security bulletins.

    Microsoft isn’t alone in the battle of finding and patching these holes. All software providers are in this cat-and-mouse game of staying ahead of the criminals. That is why it is important to update your operating system and installed software regularly.

    What can you do?

    • Know what software you have installed. Take care to keep your Web browsers up to date. These days, many auto-update. Make sure Java is set to automatically update as well, and follow through with update notifications from it (since it usually requires user interaction to update).

    • Check to see that you have the latest version; software and operating systems are dropped from support, so be sure you use a version that is being actively supported.

    • Check for new security patches and updates on a regular basis; the more frequent, the better.

    Whenever possible, use automatic update features, and make sure you turn them on!

    All of the information we send and receive across the Internet is valuable. This is true for any website you use, not just those connected to financial services, and it’s especially true if the site requires authentication. Even the data on your computer, tablet, or smartphone is valuable, and you should take steps to protect it.

    Cloud storage services like DropboxTM, Box, and OneDrive® are holding your files for you, but they do sometimes leak out. Consider what would happen if everyone in the world had access to your cloud storage folder. Would they be able to get into your bank account? Would they know when your house is empty? Encrypting this information before storing it in the cloud will help prevent this information in the event of a breach.

    What can you do?

    Any time a site offers HTTPS for connections, use it. Whether it is Google Search, Gmail, Facebook, Twitter, or eBay, opt for and set your bookmarks to the HTTPS version of the site. This will ensure that not only your password but your entire interaction with the site is encrypted.

    For your computer, tablet, and smartphone, it is important to enable encryption on your storage. Below we mention one option for encrypting your computer hard drive and creating encrypted containers. For your tablet and smartphone, enable encryption on the device. For iOS, using a password on your device enables encryption by default. Android is a little more complicated but well worth the effort.

    Don’t underestimate the loss if your tablet, phone, or computer is stolen. It’s easy to believe that it will never happen to you or think there is nothing that important on it, until you stop and really consider all the details of your life that are on the device. So take care to encrypt your data in transit and at rest; opt for it every time. Services such as BitLocker (which comes with some versions of Microsoft Windows 7, 8, 8.1, and 10) can encrypt the entire contents of your hard drive. Check with your support provider to see if this is available for your laptop. Some antivirus companies also provide additional programs that encrypt your drive.

    If you need to use a cloud storage service, create a secure container within your cloud storage that only you can access. Wipfli recommends 7-Zip. It’s a free, open-source disk encryption software program.

    Follow these steps to create a secure container inside your cloud storage that only you will have access to.
    > See detailed instructions with examples

    1. Download, install, and launch 7-Zip.

    2. On your computer, create a folder that you would like to store encrypted files in.

    3. Right-click this folder and select 7-zip, then Add to Archive.

    4. This will bring up a new window. Make the following changes in this window:

      1. Change Archive format: to “zip”

      2. Enter a password.
        Please note: This password is critical to securing your data and should be at least 20 characters long, with letters, numbers, and symbols.

      3. Under Encryption method, choose “AES-256”

    5. Click “OK” once you are satisfied with your password.

    Once you have created this encrypted container, you can add files to it by dragging them to the file and dropping them in. If you are using a service like DropboxTM or OneDrive®, the changes will be copied to your cloud backup.

    Your Wi-Fi password is broadcast over the air every time you turn on your computer. Hackers can trick your computer into resending the password any time it’s connected, and they can do it from across the street. When they see the password has been sent, they can go home and let their computer break it. The time it takes to crack your password could be five minutes or five months, depending on its complexity. When they come back, will the same password still work? Once on your network, they’ll be able to watch everything you do online.

    What can you do?

    Review your router’s manual for information on connecting to the router’s management interface. While on wireless, you usually just need to type into your Web browser. Navigate to the wireless or wireless security screen and update the password, making sure it is at least 16 characters long, with letters, numbers, and symbols. While there, make sure you’re using a version of WPA2 wireless security protocol. It should be a radio button on the same interface. When you’re done, you will need to update the password on all of the devices that connect to your home network. You should repeat this process at least four times a year.

    It’s easy to lie about who you are on social virtual networks. Whether it’s a small omission on a profile or something more nefarious, there is no question that people are generally free to create whatever identity they want online. That freedom occasionally leads to extreme cases of complete identity manipulation.

    There are many serial predators online with fake identities waiting to victimize you. It’s up to you to do the digging to know who is on the other end of the screen. Are they the real thing or something else? How can you trust that they are who they say they are? Do you take the same precautions on the Web that you tell your children to take?

    Protecting your personal information also extends to requesting information using email and social media as tools to gain trust. Requests for information, no matter the source, should be scrutinized. Several scams over the past couple of years have come from someone compromising an email account or spoofing information in order to gain trust. While digital communication provides convenience, it does not prove to be more reliable than its predecessor. Like messages that were intercepted by opposing forces during wartime, messages can be intercepted or faked in digital communications.

    What can you do?

    • Always think twice!

    • Remember that online friends are not the same as real-life friends.

    • Never agree to meet someone by yourself if you do not know them.

    • Do not give your personal information online. Keep your last name, address, and phone number private.

    • Profiles can be fake; don’t trust simply what is posted online.

    • Understand the potentially dangerous situations that could occur online and in real life, and be certain not to expose yourself to them.

    Contact through email and social media gains trust because it appears to be coming from a source you know. The most important way to prevent scams of this type is to adopt a habit of “trust but verify” with requests. This could be as simple as “out of band” communication. Out of band should consist of contacting the person directly using information you have rather than what is provided in the message provided. This will allow you to determine whether the request is legitimate. If this is a person who frequently communicates with you, developing a method of authentication such as a call or code word sent though a separate communication method will allow for more secure communication.

    Technology advances have allowed mobile devices to work wonders in the palm of your hand. Mobile devices such as smartphones have made it easier to surf the Internet, check emails, VPN into work, and even shop online from almost anywhere. When you add all the stored data on a mobile device with all of its features and abilities, you get an incredibly valuable piece of technology, which is why so many people say they cannot live without them.

    Many people wouldn’t trust their best friend, let alone a stranger, to use their smartphone. This is why mobile device manufactures have implemented security controls such as passwords and timeouts. When a smartphone is stolen or left behind—which is becoming more and more common—the odds of getting it back are pretty slim. That, combined with the access capabilities and data stored on the device, explains why most companies consider a stolen or misplaced mobile device a security breach and implement controls and policies to remotely wipe the device of the wealth of sensitive information it contains.

    What can you do?

    There are five things you should do to secure your mobile device:

    1. Use strong passphrases. Refrain from using pattern passwords because they are easy to guess. Most mobile device screens contain skin oils, making the password pattern visible.

    2. Set a timeout of no longer than five minutes, requiring a password to unlock the device. This keeps your device safe from not only thieves, but also nosy friends and family members.

    3. Encrypt the SD card. This keeps your data safe even when your device is lost or stolen.

    4. Run backups. How many phone numbers can you actually memorize if you needed to re-create your contact list? Backups are especially important in the event your device is ever lost, stolen, or wiped.

    5. Install anti-malware software to protect your mobile device from viruses, key loggers, phishing websites, and other malicious activity. Many anti-malware applications also give you the ability to track your device through GPS and, if necessary, wipe the device remotely. Most anti-malware software vendors include many other features as well. Check out to compare offerings from various vendors to find what works best for you.

    Social media sites are a great way to interact with other users over the Internet. Unfortunately, a large number of social media users don’t understand the importance of limiting what’s posted on these sites. Attackers regularly use social media sites as reconnaissance tools. It’s no longer surprising to hear about people falling victim to identity theft or networks being infiltrated because of information gathered from social media sites.

    Many social media sites allow users to create profiles that can include name, DOB, companies worked for, duration of employment, duties performed, experience, schools attended, and much more. Sites such as LinkedIn allow users to create connections with coworkers, but this also makes it simple to determine a company’s organizational chart in a matter of minutes. All that readily available information means that it wouldn’t be hard to impersonate someone online. It is similar information that makes guessing someone’s security questions easier too. The more information obtained, the easier it is to craft credible attacks, whether it’s gaining access to a system or influencing the target to take a certain action.

    What can you do?

    • Assume that anything you post online is public and permanent.

    • Don’t post information that may damage you or your company’s reputation.

    • Be cautious about what you post because any information can be used to carry out additional attacks.

    • Go through all your privacy settings and restrict who is able to view your profiles.

    • Connect with people you know.

    Like diamonds, your actions online are forever. The idea that you can completely “delete” or “remove” something is a fallacy. When you post, update, or engage online, there are numerous ways that your content gets backed up, repeated, linked, indexed, and otherwise spread across the Internet.

    Today’s speed of information sharing means that other users can rebroadcast your statements to any number of profiles and services within seconds, effectively creating thousands and thousands of copies.

    Beyond rebroadcasting, search engines actively gather content across the Internet and store it on their databases, even storing the pages themselves. Organizations like and the Library of Congress make it their mission to preserve the Internet by copying billions of pages. So one way or another, whatever you post, comment, tweet, or share is immediately captured by something you don’t control—and can’t delete!

    Employ what you learned during communications about the responsibility of the sender and the perspective of the receiver. Quick phrases without context, mixed with emotion, and combined with a lack of nonverbal cues are easily misread. Always think about how you want to be viewed, and don’t believe that it doesn’t reflect on you away from the keyboard. If it’s posted online, it does!

    Online gaffes are played out online all the time, whether by a politician or a celebrity or even among your friends. Odds are you know someone whose relationship has been affected by something said online. So always take a moment before pressing “enter” and exercise a strict rule about how and when you will engage online. Remember this is ink for the entire world to see, not only immediately, but likely until the end of time.


    Phishing is one of the most commonly used attacks against users. By way of email, those with malicious intent will contact unsuspecting persons, asking them to click a link or download a file. Generally, the end goal is to infect the user’s computer with malware or get them to submit important personal information.

    What can you do?

    Understand that “spam” and “junk” filters do not catch all malicious email. Second, know what signs to look for in a phishing email. The vast majority of phishing attempts are fairly easy to recognize and avoid. Here are a few aspects of phishing emails that can help you recognize their true nature:

    • Look at the “from” address. Be sure you recognize it. Then take a second look at the domain name (that’s the name after the “@” symbol). Make sure it’s spelled correctly. At the office, an internal email from your coworker would display only his or her name. If it also shows the full email address, it came from the outside.

    • Look for a “reply” address that matches the “from” address.

    • Check that the message is well composed with the grammar and spelling you would expect from the sender, whether it’s your boss, your brother, or your bank.

    • If there is a link in the email, does it match the destination? By hovering your mouse over the link (without clicking on it), your email application will show its actual destination. Again, take a second look at the domain. Be sure it is a domain you would expect. Misspelling a domain is a very common tactic ( vs. At a glance, they look the same, but one will take you to Microsoft, and the other will take you somewhere you don’t want to go.

    • Does the email ask you for personal information? Most organizations would never ask for personal information in an email or ask you to “reconfirm” your password and account information.

    • Trust your gut! If something doesn’t seem right, it probably isn’t. If you are not sure and are worried there is something urgent that needs your attention, then contact that company/organization as you normally would. Never use the email links or any information from a suspected phishing email (including the phone number!).

    Understand that email phishing works on unsuspecting people every day. Even emails that seem farfetched (“Send me $100,000 so I can give you my inheritance”) work all the time, but those aren’t the only emails that get sent. There are often crafty and well-constructed emails that require a close look to notice they are malicious. So take that second look and check before you click, download, or enter your information.


    At the office, you are probably familiar with the notion of a firewall. At home, your router likely provides firewall protection, acting as the “security guard,” allowing only the good in and out. If you’re like many people, though, you don’t access just your home and work networks. Laptops enable us to use networks at coffee shops, airports, libraries, hotels, and other places were you don’t know what protections are being used or who is on those networks and what they can see and access on your laptop.

    What can you do?

    You don’t need to lug around a special device. Instead you can use what is known as a “personal firewall.” Often this functionality is included with your antivirus software or your operating system. Make sure it is on and active!

    There are clear advantages to using a firewall that is bundled with your antivirus software. When the two work together, they can detect more behaviors and better know what to block and what to trust. Personal firewalls should be installed on personal computers at home.

    What about your Internet of Things?

    While a personal firewall on your computer is excellent at protecting the computer it is installed on, it doesn’t offer protection for all other devices on your network. If you have Wi-Fi on your home network, you likely have a firewall built in, which will protect your other “smart” or otherwise network-enabled devices to be covered by at least one layer of protection from the Internet. This hardware firewall acts as a physical barrier that will shield your home network from unwanted and possibly malicious traffic.

    What can you do?

    Make sure your router at home has a firewall built into it. Most do, but if your router was provided by your ISP, ultimate control of your home network still rests with them. A router can be purchased at most retail stores for under $50, and it will allow you to take ownership of your security.

    It’s never been easier to shop, a­­­pply for loans, transfer money, or set doctor appointments. We transmit all sorts of financial and personal information across the Internet, and it all needs to be protected (encrypted) as it zigzags across cyberspace.

    What can you do?

    Check your browser for a “padlock” icon and the protocol “https” preceding the URL. Most modern browsers provide a “green” indicator wh­­­en there is a valid certificate and an encrypted protocol is being used. Before you enter personal information, even a password when logging in, look for the confirmation that encryption is in use.

    You can take some additional steps if you are less familiar with a site or have never used a site before. You can click on the “padlock” icon and view information about the certificate. It will tell you what third party was used to issue the certificate and validate the website’s ownership and existence. Sometimes you will even see the organization name as a “green bar” instead of just a padlock. This indicates that the organization asked a third party to do “extended validation” whereby the certificate issuer validated the existence and address of the actual organization in addition to the website.

    By default, the most popular browsers trust certain third parties (certificate authorities, or CA) to issue certificates. If a certificate is not issued by one of the trusted CAs, the browser will warn you, prior to connecting to the site, that the issuer of the certificate is not trusted. For that matter, any time there is a problem with the certificate or even the absence of a certificate, your browser will show a warning. If you navigate to a site where the browser has warned you, NEVER enter personal information or passwords; the site cannot be trusted.

    In addition to the actions above, you may want to take steps to ensure your security while browsing the Web. The Electronic Frontier Foundation has released a couple of great add-ons for popular Web browsers. HTTPS-Everywhere is an extension that will encrypt your communication with most websites by forcing your browser to automatically use HTTPS when navigating to sites. Another tool called Privacy Badger disables tracking from your browser through the use of cookies. Advertisers will no longer see what content you are browsing and will be unable to target you with ads. With Privacy Badger, however, you may need to disable its use on some websites that require you to log in.

    Your password is the “key” to your account, your information, and your digital life. In the wrong hands, these “keys” can cause heartache and headache, and they might even cost you money.

    What can you do?

    NEVER write down your password, and NEVER store it in your browser. If you have many usernames and passwords (as we all do), it’s impossible to remember them all. Some form of storage is needed. Utilize a password manager application. A password manager automates the random generation of all passwords for each of your accounts, allowing you to remember only one strong passphrase. Password managers have strong encryption and can pseudo-randomly generate strong passwords for each unique account you log into.

    Here is a non-extensive list of password managers, as of August 26, 2016, from Wikipedia

    Software downloads are a great way to disguise malware. Numerous sites serve as repositories for independent developers and/or open-source software, which makes validating the source of the software and the download difficult. Without knowing where the software or the download originated, you could expose yourself to some very harmful software.

    What can you do?

    Major software vendors that we are all familiar with operate their own websites to distribute or sell their own software. Use a major vendor’s site to download its software. (e.g., Microsoft, Apple, Google).

    How can I safely get software from open-source or independent developers?

    Even open-source projects typically have their own websites where you can safely download the software. First, search for favorable references to the project or developers from sources like industry news and review sites or software publishers you’ve worked with in the past. There are trustworthy software repository sites for lots of independent developers and open-source software. Even with trusted repository sites, it’s important that you still consider the publisher of the application.

    One of the top methods of computer attacks comes from malicious software (malware), to the extent that there are tens of millions of new pieces of malware each year. Malware can be transmitted to a computer from file downloads, email attachments, USB thumb drives, and other removable media. To make matters worse, malware is often disguised as something safe or even helpful like antivirus software.

    What can you do?

    Install antivirus software. Use a product that is going to address all types of malware. A lack of anti-malware software leaves the system vulnerable to a very common and prevalent attack vector. Attackers often use malware to gain access to a system, capture key strokes, or utilize the system as part of a botnet. Choose a reputable antivirus manufacturer (e.g., McAfee, Kaspersky, Sophos, Symantec). With this product, you get what you pay for. With each year’s new batch of malware, you need a team of dedicated professionals to keep the software effective. A paid subscription is well worth it. Next, use that subscription and keep the software and the virus definitions/signatures up to date. Use auto-update options within the software to check at least daily for updates to both. Some days, vendors release thousands of new definitions/signatures throughout a given day. Timing is everything if a new piece of malware is on the rampage! Any time you use USB thumb drives (or other removable media), run a full scan on it. Often you will have such an option if you right-click on the drive letter in your explorer window. Be sure this is the first thing you do after connecting it to your system. Keep in mind that portable media like USB devices can carry all sorts of malware, so make sure, even before plugging it in, that you know where it came from.

    This also holds true for email. All email attachments should be scanned before they are opened. Even though antivirus software may filter your email before it gets delivered to you, take the extra step to scan again. You may have this option by right-clicking on the attachment, or some antivirus programs will scan as soon as you attempt to open them. Know how your version works. Either way, give it another scan.

    “Which antivirus software should I use?” Want to know who the best is? Visit or They run many different types of tests against various AV vendors’ software and on different types of platforms. Check it out and see what could work for you!

    Passwords are naturally subject to many different attacks. Shared password conventions can increase the likelihood of passwords being guessed. Shorter passwords of dictionary words with few or predictable numbers (e.g., the year) and not using all types of complexity are easily cracked with freely available tools and inexpensive graphics cards.

    What can you do?

    Avoid your username, the same password with just a different digit, seasons, and other easily guessable aspects to your password. Instead, use a passphrase. A passphrase is a sentence that you can easily remember. The longer your passphrase, the stronger it is.

    Making your passphrase strong can limit the success of humans and/or computers in guessing your passphrase. Using only simple sentences is becoming less effective with the decreasing cost of consumer graphics cards, which allow approximately 10 trillion NTLMv2-encrypted password hashes (how domain users’ passwords are stored in Active Directory) to be attempted each second.

    How to make a strong passphrase
    Start with a normal phrase that means something to only you so you can remember it. Do not use common quotes from books or other cultural artifacts. Write it down, including spaces.

    Super best phrase of pass that only I can remember

    Add capitalization in odd places.

    SupEr best pHrase of paSs that Only I caN remember

    Add numbers.

    SupEr7best90 pH32rase of paSs th00at Only I c4aN rem9ember

    Add special characters ( !#$)(*&%<>?”:{}|][,./;’@ ).

    SupE$r7best90 pH32&rase” of paSs: th00at O,nly I c4aN re;m9ember

    That looks too hard for me to remember so I’ll simplify.

    SupE$r best90 paSs:

    I’ll type it into a window that will not save my work but will allow me to read what I have typed a few times to engage muscle memory.

    SupE$r best90 paSs:
    SupE$r best90 paSs:
    SupE$r best90 paSs:
    SupE$r best90 paSs:
    SupE$r best90 paSs:
    SupE$r best90 paSs:
    SupE$r best90 paSs:

    Now that I’ve typed it a few times, I have an idea of how I usually mess up typing the passphrase, which I use as part of my memory of how to type out the passphrase. Destroy the written copy of this password-generation process that we started with. Now you have a strong passphrase that you can remember.