Frequently Asked Questions

CheckingMortgage | Online Banking |  Mobile BankingGeneral

Can't find the answer to your question? Call our Customer Service team at 1-800-261-6888 or send them a message at customersvc@bankmutual.com.


Checking

Can I open an account online?

You can open up a checking account online or at any of our 76 bank offices. If you wish to open up another type of product, visit a bank office near you.

How do I order new checks?

  1. Re-Order Online - Just login to Online Banking, select your checking account under the Accounts menu, then choose Reorder Checks. You'll find a simple online form for ordering new checks there.

  2. Re-Order by Telephone - To re-order checks by touch-tone phone, call 1-877-838-5287 toll free. The automated response line will ask for your re-order information. You can re-order wallet or duplicate checks via telephone only if you want the same check design you had and the information on your check hasn't changed (your name, phone number, address, etc.). You may change your check re-order quantity from your last order - request more or fewer boxes. Express delivery is also available.

  3. Re-Order by Mail - To re-order by mail, simply complete the re-order form included in your box of checks and mail it to Deluxe in the envelope provided. You can also bring your re-order form into any of our convenient locations, and we'll take care of it for you.

How can I order a new check card?

If your check card ever becomes lost, damaged, or unusable, please call us at 1-800-261-6888 to order a replacement card. Your card will be delivered in approximately 7 to 10 days and multiple cards can be ordered for joint accounts. If you have any questions regarding check cards, please visit any of our bank offices or e-mail customersvc@bankmutual.com.

How do I switch my checking account to Bank Mutual?

The friendly staff at our bank offices are happy to help you switch with our Switch Kit. Click here to find the bank office near you.

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Mortgage

Where can I find current mortgage rates? 

We dedicated an entire webpage to mortgage rates.

Where can I apply for a mortgage loan? 

At any of our bank offices or online through our secure application.

How much house can I afford?

Learn about how much house you can afford with our mortgage calculator

Should I refinance?

Find out if you can save money by refinancing your existing loan at current interest rate levels.

While a lower interest rate will mean lower monthly payments and less total interest, a refinance will also mean paying closing costs and, in some cases, points. If the monthly savings exceeds these closing costs, refinancing is a good option.

Should I rent or buy?

Which is better for you: renting or buying? Everyone is different. Compare the estimated costs of owning a home to the estimated costs of renting.

What is a FICO score?

A FICO score is a credit score developed by Fair Isaac & Co. Credit scoring is a method of determining the likelihood that credit users will pay their bills. Credit scoring is widely accepted by lenders as a reliable means of credit evaluation.

Credit scores analyze a borrower's credit history considering numerous factors such as:

  1. Late payments
  2. The amount of time credit has been established
  3. The amount of credit used versus the amount of credit available
  4. Length of time at present residence
  5. Negative credit information such as bankruptcies, charge-offs, collections, etc.

To obtain a copy of your credit report, contact any of these credit-reporting agencies:

  1. Experian
  2. Trans Union LLC
  3. Equifax

How can I increase my credit score?

While it is difficult to increase your score over the short run, here are some tips to increase your score over a period of time:

  1. Pay your bills on time. Late payments and collections can have a serious impact on your score.
  2. Do not apply for credit frequently. Having a large number of inquiries on your credit report can worsen your score.
  3. Reduce your credit-card balances. If you are "maxed" out on your credit cards, this will affect your credit score negatively.
  4. If you have limited credit, obtain additional credit. Not having sufficient credit can negatively affect your score.

What if there is an error on my credit report?

To correct any errors on your credit report, you must write to the credit card company and explain the error. If the creditor concurs that an error has occurred, the credit card company must report and correct the error to the credit-reporting agency.

Why do interest rates change?

Interest rate movements are based on the simple concept of supply and demand. If the demand for credit (loans) increases, so do interest rates. This is because there are more buyers, so sellers can command a better price, i.e. higher rates. If the demand for credit reduces, then so do interest rates. This is because there are more sellers than buyers, so buyers can command a lower better price, i.e. lower rates. When the economy is expanding there is a higher demand for credit, so rates move higher; whereas when the economy is slowing, the demand for credit decreases and so do interest rates.

Higher inflation is associated with a growing economy. When the economy grows too quickly, the Federal Reserve increases interest rates to slow the economy down and reduce inflation. Inflation results from prices of goods and services increasing.

When the economy is strong, there is more demand for goods and services, so the producers of those goods and services can increase prices. A strong economy therefore results in higher real-estate prices, higher rents on apartments and higher mortgage rates.

What is the difference between being pre-qualified and pre-approved?

Pre-qualification is normally determined by a loan officer. After interviewing you, the loan officer determines the potential loan amount for which you may be approved. The loan officer does not issue loan approval; therefore, pre-qualification is not a commitment to lend.

After the loan officer determines that you pre-qualify, he/she then issues a pre-qualification letter. The pre-qualification letter is used when you make an offer on a property. The pre-qualification letter informs the seller that your financial situation has been reviewed by a professional, and you will likely be approved for a loan to purchase the home.

Pre-approval is a step above pre-qualification. Pre-approval involves verifying your credit, down payment, employment history, etc. Your loan application is submitted to a lender's underwriter, and a decision is made regarding your loan application.

When your loan is pre-approved, you receive a pre-approval certificate. Getting your loan pre-approved allows you to close very quickly when you do find a home. Pre-approval can also help you negotiate a better price with the seller.

Can my loan be sold?

Your loan can be sold at any time. There is a secondary mortgage market in which lenders frequently buy and sell pools of mortgages. This secondary mortgage market results in lower rates for consumers. A lender buying your loan assumes all terms and conditions of the original loan.

As a result, the only thing that changes when a loan is sold is to whom you mail your payment. In the event your loan is sold you will be notified. You'll be informed about your new lender, and where you should send your payments.

What is a rate lock?

A rate lock is a lender's promise to "lock" a specified interest rate and a specified number of points for you for a specified period of time while your loan application is processed. During that time, interest rates may change. But if your interest rate and points are locked in, you should be protected against increases. Conversely, a locked-in rate could also keep you from taking advantage of price decreases.

There are four components to a rate lock:

  1. Loan program
  2. Interest rate
  3. Points
  4. Length of the lock period

The longer the length of the lock period, the higher the points or the interest rate will be. This is because the longer the lock, the greater the risk for the lender offering that lock.

What's the difference between a conventional loan and an FHA loan?

Loans where the borrowers' down payment is less than 20% often require mortgage insurance (MI), which can be provided privately or publicly. Conventional loans requiring MI are insured by private mortgage insurance. FHA loans are those whose MI is provided by the Federal Housing Administration, a public, government program backed by taxpayers.

Both mortgage insurance options have premiums, often paid by the borrower. Each program has advantages and disadvantages depending on your unique situation.

What documents will I need to have to secure a loan?

This checklist outlines the principal documents and information that are generally required to complete the application. Additional documentation may be required, depending on the circumstances of your loan. By having the information available, you will save time and avoid delays.

  1. Copy of Purchase Sales contract or Offer to Purchase and all addenda (signed by buyer and seller)
  2. Past 2 years' tax returns and W-2s
  3. Past 2 years' employment history
  4. Last 3 consecutive paycheck stubs (5 if paid weekly)
  5. Name, address, and phone for past 2 years' residence(s) and landlord(s) (if renting, evidence of 12 months' rent payments)
  6. Last 3 months' statements for savings, checking, CD, money market accounts, etc.
  7. Recent statement on retirement accounts (IRA, 401k, 403-B, Annuity, etc.)
  8. Monthly payments and balances on all open accounts
  9. Proof of all additional income
  10. Divorce Decree (if applicable)
  11. Bankruptcy schedules/Discharge papers (if applicable)

Additional information that may be required:

  1. Estimated market value of assets, such as autos, furniture, personal belongings, etc.

Be prepared to discuss where the money for closing will come from, including down payment and closing costs

How will my monthly payments be calculated?

How much you will pay each month will depend a lot on the term of your loan. That is, how long do you plan on paying the loan back. Most mortgages are either 30-year or 15-year terms. Longer term loans require less to be paid back each month; whereas shorter terms require larger monthly payments, but pay off the debt more quickly.

Most monthly payments are based on four factors: Principal, Interest, Taxes and Insurance, commonly referred to as PITI.

  1. Principal: This is the amount originally borrowed to buy a home. A portion of each monthly payment goes to paying this amount back. In the beginning, only a small fraction of the monthly payment will be applied to the principal balance. The amount applied to principal will then increase until the final years, when most of the payment is applied toward repaying the principal.
  2. Interest: To take on the risk of lending money, a lender will charge interest. This is known as the interest rate, and it has a very direct impact on monthly payments. The higher the interest rate is, the higher the monthly payment.
  3. Taxes: While real estate taxes are due once a year, many mortgage payments include 1/12th of the expected tax bill and collect that amount along with the principal and interest payment. This amount is placed in escrow until the time the tax bill is due. Borrowers may be able to opt out of escrowing this amount, which would reduce the monthly payment, but also leave them responsible for paying taxes on their own.
  4. Insurance: Insurance refers to property insurance, which covers damage to the home or property, and, if applicable, mortgage insurance. Mortgage insurance protects the lender in the event of default and is often required in cases where borrowers have less than 20% equity in the home. Like real estate taxes, insurance payments are often collected with each mortgage payment and placed in escrow until the time the premium is due. Again, borrowers may be able to opt not to escrow the insurance amount, instead paying the total amount due in one lump sum on their own.

Should I pay points?

The best way to decide whether you should pay points or not is to perform a break-even analysis:

  1. Calculate the cost of the points. Example: 2 points on a $100,000 loan is $2,000.
  2. Calculate the monthly savings on the loan as a result of obtaining a lower interest rate. Example: $50 per month
  3. Divide the cost of the points by the monthly savings to come up with the number of months to break even. In the above example, this number is 40 months. If you plan to keep the home for longer than the break-even number of months, then it makes sense to pay points, otherwise it does not.

What is an Annual Percentage Rate (APR)?

The Annual Percentage Rate is the actual cost of the mortgage, based on the mortgage interest rate and factoring in other costs, including points paid and underwriting and processing fees. The Federal Truth-in-Lending law requires mortgage companies to disclose the APR when they advertise a rate. Typically the APR is found next to the rate.

Example
30-year fixed 8% 1 point 8.107% APR

The APR does NOT affect your monthly payments. Your monthly payments are a function of the interest rate and the length of the loan.

I received a letter about setting up bi-weekly mortgage payments, why didn't it come from Bank Mutual?

These letters, coming from a "Payment Enrollment Center", are solicitations from an outside firm that charges a fee to make your mortgage payments for you. They got your loan information from the Register of Deeds office, which is public information. Before arranging to have a third party make your monthly mortgage payments for you, please contact Bank Mutual with the number listed in the upper left corner of your monthly Mortgage Statement. 

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Online Banking

How do I sign up for Online Banking?

Click on the following link for the Online Banking enrollment page.

Where can I find answers to other Online Banking questions?

We have some great video tutorials for our Online Banking.

How do I sign up for e-Statements?

Signing up for e-Statements is quick and easy:

  1. Log in to Online Banking.
  2. Select one of your accounts. (After you have selected an account, an e-Statements button will appear in the navigation near the top of the page.)
  3. Click on the e-Statements button to complete the enrollment process and to choose which accounts to switch to e-Statements.

How do I sign up for Online Bill Pay?

  1. Log in to Online Banking.
  2. Select your checking account from the Accounts tab
  3. Select Online Bill Pay
  4. Verify your e-mail address
  5. Confirm your account details
  6. Verify your identity (This is how we keep your accounts safe.)

Where can I find answers to other Online Bill Pay questions?

Visit our Online Bill Pay Help Center for more answers.

How do I access my Bank Mutual Credit Card statement online? 

Visit the Online Account Access for credit cards.

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Mobile Banking

Does Bank Mutual have a mobile app?

Absolutely - the Bank Mutual Mobile Banking application is available for both iPhone® and Android™.

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General

How do I change my address?

Print the change of address form found here and mail it to the address on the form or drop it off at any of our bank offices.

What is Bank Mutual's routing number?

Bank Mutual's routing number is 275071330.

Are my deposits FDIC insured?

Yes. Visit our video tutorial on FDIC Insurance or our FDIC Help Center.

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