Frequently Asked Questions

Where can I open a checking account?

Currently, you can open up a checking account online or at any of our 76 bank offices. If you wish to open up another type of product, visit a bank office near you.

How do I order new checks? 

  1. Re-Order Online - Just login to Online Banking, select your checking account under the Accounts menu, then choose Reorder Checks. You'll find a simple online form for ordering new checks there.

  2. Re-Order by Telephone - To re-order checks by touch-tone phone, call 1-877-838-5287 toll free. The automated response line will ask for your re-order information. You can re-order wallet or duplicate checks via telephone only if you want the same check design you had and the information on your check hasn't changed (your name, phone number, address, etc.). You may change your check re-order quantity from your last order - request more or fewer boxes. Express delivery is also available.

  3. Re-Order by Mail - To re-order by mail, simply complete the re-order form included in your box of checks and mail it to Deluxe in the envelope provided. You can also bring your re-order form into any of our convenient locations, and we'll take care of it for you.

How can I order a new check card? 

If your check card ever becomes lost, damaged, or unusable, please call us at 1-800-261-6888 to order a replacement card. Your card will be delivered in approximately 7 to 10 days and multiple cards can be ordered for joint accounts. If you have any questions regarding check cards, please visit any of our bank offices or e-mail customersvc@bankmutual.com. 

Are my deposits FDIC insured? 

Yes. Visit our video tutorial on FDIC Insurance or our FDIC Help Center. 

How do I switch my checking account to Bank Mutual?

The friendly staff at our bank offices are happy to help you switch with our Switch Kit. Click here to find the bank office near you.

How do I change my address?

Print the change of address form found here and mail it to the address on the form or drop it off at any of our bank offices.

 

Mortgage Resources

Where can I find current mortgage rates? 

We dedicated an entire webpage to mortgage rates.

Where can I apply for a mortgage loan? 

At any of our bank offices or online through our secure application.


Paperless Banking Resources

How do I sign up for Online Banking?

Click on the following link for the Online Banking enrollment page.

Where can I find answers to other Online Banking questions?

We have some great video tutorials for our Online Banking.

How do I sign up for e-Statements?

Signing up for e-Statements is quick and easy:

  1. Log in to Online Banking.
  2. Select one of your accounts. (After you have selected an account, an e-Statements button will appear in the navigation near the top of the page.)
  3. Click on the e-Statements button to complete the enrollment process and to choose which accounts to switch to e-Statements.

How do I sign up for Online Bill Pay?

  1. Log in to Online Banking.
  2. Select your checking account from the Accounts tab
  3. Select Online Bill Pay
  4. Verify your e-mail address
  5. Confirm your account details
  6. Verify your identity (This is how we keep your accounts safe.)

Where can I find answers to other Online Bill Pay questions?

Visit our Online Bill Pay Help Center for more answers.

How do I access my Bank Mutual Visa Credit Card statement online? 

Visit the Online Account Access for Visa credit cards.