Financial Resource Center > What is Multi Factor Authentication?
Multi Factor Authentication (MFA) for Online Banking 

It's a safer and more secure online banking experience!

Bank Mutual takes your security very seriously and has an advanced layer of online protection called Multi Factor Authentication (MFA).  MFA is designed to provide additional protection from fraud and identity theft by confirming multiple components of your identity and workstation. This dynamic feature protects you each time you log in to Online Banking and also verifies that you are on the Bank Mutual online banking site.  

If you are enrolling in online banking for the first time, here's what you'll need to do:

1. Provide an e-mail address
2. Enter a pass phrase for a selected authentication image
3. Select and answer three security questions (such as "What is your favorite book? What was the name of your first pet?" etc.)
4. Select "personal" or "public" computer to let the system know you are either at your own computer or, for example, at a computer in an internet cafe

That's it! The next time you log on, the system will recognize you and display your private image and pass phrase.

When you log in at a different computer that is not registered, the system will prompt you to respond to one of your pre-selected security questions. Enter the proper response and type your account password to access your accounts. Your log-in process will display your authentication image and phrase. If these don't match, please contact Bank Mutual's Customer Service/Online Banking Support at 1-800-261-6888 for assistance.

If you have any questions, please call 1-800-261-6888 or e-mail webmaster@bankmutual.com.